Frequently Asked Questions

Frequently Asked Questions

How can I contact customer support?

You can reach our customer support team anytime by sending an email to support@bedvanna.com or by calling us at +1 (904) 319-8553 during our customer service hours.

You can also contact us via the Contact or Help section on our website.

Where do you ship to?

We currently ship orders exclusively within the United States.

What are the shipping costs?

Shipping costs are calculated at checkout based on your delivery address, order value, and any active promotions. Any applicable shipping offers (such as free shipping thresholds or limited-time discounts) will be clearly displayed on our website or during the checkout process.

How long will it take to get my order?

Below are our general estimated delivery times for most orders:

  • Order cutoff time: 5:00 PM (PST). Orders placed after this time may be processed on the next business day.
  • Order handling time: Typically 1–2 business days (Monday to Friday).
  • Transit time: Usually 5–8 business days (Monday to Friday), depending on your location.
  • Estimated delivery time: Around 6–10 business days from the date your order is processed.

These are estimates and may vary during peak seasons or due to carrier delays. For more information, please refer to our Shipping Policy.

Is my payment data safe with you?

Yes. Your security is our highest priority. All transactions on our website are encrypted using advanced SSL (Secure Sockets Layer) technology to protect your personal and payment information.

We continuously monitor and update our systems to comply with industry security standards and regulatory requirements. We do not store or share your full payment details.

What payment methods do you accept?

We accept a variety of secure payment methods to make your shopping experience smooth and convenient. This includes:

  • Major credit and debit cards (such as Visa, MasterCard, American Express, and Discover)
  • PayPal
  • Apple Pay
  • Google Pay
  • Shop Pay

Some payment methods may vary based on your location or device. Available options will be shown at checkout. For more details, please review our Payment Policy.

Where can I learn more about payment and order processing on your store?

For more information about how we handle payments, order processing, and data protection, we recommend reviewing the following pages on our website:

  • Payment Policy
  • Terms of Service
  • Privacy Policy
  • Shipping Policy
  • Return & Refund Policy

The estimated delivery time has passed. Where is my order?

In most cases, orders are delivered within the expected delivery time. Occasionally, delays may occur due to carrier issues, weather conditions, or peak-season demand.

If your estimated delivery window has passed, we recommend:

  • Checking your tracking information to see the latest carrier updates.
  • Confirming that the shipping address on your order is correct.

If you still have not received your order 3 business days after the expected delivery date, please contact us at support@bedvanna.com or call +1 (904) 319-8553 and we will be happy to assist you.

How long after I complete a purchase can I ask for a refund?

You can request a refund within 30 days from the date your order is delivered, as long as your item meets the conditions outlined in our Return & Refund Policy.

Items must generally be unused, in their original condition, and returned with all original packaging and accessories. For full details, please refer to our Return & Refund Policy.

Store Information

Store Name: Bedvanna
Address: 8304 Allport Ave, Santa Fe Springs, CA, 90670
Email: support@bedvanna.com
Phone: +1 (904) 319-8553
Customer Service Hours: Monday to Friday, 9:00 AM – 5:00 PM (PST)

We respond to all emails within 24 hours (Mon–Fri). Weekend messages are answered on Monday.